Support Engineer - Central Ops & Services (f/m/x)
Hybrid- Hybrid, Portugal
Central Ops & ServicesProduct Support
Job description
HEY THERE!
We are Mercedes-Benz.io. Our mission is to Ignite and build the digital solutions for Mercedes-Benz by forming a tribe of digital enthusiasts that drive Mercedes-Benz digital future.
Therefore, we offer you flexibility! You can choose to work from our offices in Lisbon or Braga, or remotely from any location in Portugal. Nonetheless, our tribe is our beating heart so we often organize company events and gatherings to bring MB.ioneers together. While some are optional, we would require your presence for certain team events and/or occasions.
We don’t care about your shoes, as long as you are wearing the right attitude. At Mercedes-Benz.io we walk the talk and make things happen. We do not digitize for the sake of being digital but for a better tomorrow for our customers. That’s not our job; it’s our passion. Therefore, we love to reflect and challenge everything – the status quo, Mercedes-Benz, and ourselves. We share the same beliefs and stand up for each other and this is why we hire unique people to join our Tribe of digital enthusiasts.
WHAT IS CENTRAL OPS & SERVICES?
In the Central Operations and Services Area, we provide reliable cloud solutions and different technical services to enable Mercedes-Benz digital products to focus on their business purpose.
We build up cloud infrastructure and services such as CI/CD Tools, Monitoring & Logging solutions, and many more tools used by our software development teams. Besides just providing tools, our teams collaborate closely with the Software Development teams to ensure and increase developer satisfaction by optimizing the platform services.
The Teams within the Area enables e.g. Identity Access Management or coherent customer data handling for all users interacting with the digital touchpoints.
Our central Service Management Team provides a overarching service management model including processes and tools.
IN THIS ROLE YOU WILL
- Ensure the effective front- and back-end functionality of applications and supporting them full stack
- Manage application configuration items to ensure continuous and synchronised functionality
- Collaborate with Service Desk to provide advanced support 2nd/3rd level
- Incident management including root-cause analyses and implementation of measure to fix or workaround them
- Close collaboration with the development teams for lifecycle tasks
- Assisting in the coordination and implementation of release upgrades, patches and hotfixes
- Discuss problems and achieve solutions in unbureaucratic ways
Job requirements
TO SUCCEED YOU NEED
- A higher education degree in computer science, software engineering, information technology or comparable job experience
- Basic knowledge in programming language like C++, JAVA, Python
- Practical experience working with and on JavaScript libraries and frameworks (such as Vue.js, NodeJS, Git)
- Practical experience in common web technologies such as HTML5, CSS3 (and know their preceding equivalents)
- Proficiency in troubleshooting and pre-analyzing issues
- Able to deploy application services
- Able to work with CI-CD processes and pipelines
- Good knowledge with ITSM and the ability to apply the concepts
YOU WILL BE HAPPY WITH
- Open source software
- No top-down hierarchy. We trust in your self-organization
- Colleagues that are as smart, hardworking and driven as you
- An amazing open-minded and informal culture with the backup of a giant company like Mercedes-Benz
- IPhone, MacBook Pro or Dell (your choice) and noise-cancelling headphones
- Health insurance for you and your family
- Life insurance
- Proactive self-development in international Trainings and Conferences
- Language Training courses
- Wellbeing actions (massages, nutrition sessions, happy hour and more)
- Brand Connection Perks
- Much more cool stuff …
THIS IS WHAT OUR PROCESS LOOKS LIKE
- Screening call with our recruiter to get to know your motivation & your experience
- 1st Technical interview
- 2nd Technical interview
- Final Interview (of 1h)
- Offer
WHAT YOU'LL NEED TO KNOW ABOUT US
Mercedes-Benz.io develops software and technology for the digital platforms of Mercedes-Benz. Our main products are the Mercedes-Benz Website worldwide, the e-commerce platform, digital services and aftersales solutions.
We have a fantastic team with people from all over the world. We encourage frequent collaboration and pairing across disciplines. English is the main working language.
Mercedes-Benz.io is an equal opportunities employer. We believe that diverse experiences and a broad collective perspective lead to a better company culture and better products.
Interested in engaging with a continuously evolving company to work hard, play hard and party hard? If so, please send your resumé (in English and PDF).
- Hybrid, Lisboa, Portugal
or
- Hybrid, Lisboa, Portugal
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