Senior Site Reliability Engineer - Central Ops & Services (f/m/x)

HEY THERE!

We are Mercedes-Benz.io. Our mission is to ignite and build the digital solutions for Mercedes-Benz by forming a tribe of digital enthusiasts that drive Mercedes-Benz digital future.

Therefore, we offer you flexibility! You can choose to work from our offices in Lisbon or Braga, or remotely from any location in Mainland Portugal. Nonetheless, our tribe is our beating heart so we often organize company events and gatherings to bring MB.ioneers together. While some are optional, we would require your presence for certain team events and/or occasions.

We don’t care about your shoes, as long as you are wearing the right attitude. At Mercedes-Benz.io we walk the talk and make things happen. We do not digitize for the sake of being digital but for a better tomorrow for our customers. That’s not our job; it’s our passion. Therefore, we love to reflect and challenge everything – the status quo, Mercedes-Benz, and ourselves. We share the same beliefs and stand up for each other and this is why we hire unique people to join our Tribe of digital enthusiasts.

WHAT IS CENTRAL OPS & SERVICES?

In the Central Operations and Services Area, we provide reliable cloud solutions and different technical services to enable Mercedes-Benz digital products to focus on their business purpose.

We build up cloud infrastructure and services such as CI/CD Tools, Monitoring & Logging solutions, and many more tools used by our software development teams. Besides just providing tools, our teams collaborate closely with the Software Development teams to ensure and increase developer satisfaction by optimizing the platform services.

The Teams within the Area enable e.g. Identity Access Management or coherent customer data handling for all users interacting with the digital touchpoints. Our central Service Management Team provides a overarching service management model including processes and tools.

IN THIS ROLE YOU WILL

• Improve monitoring and help elevate the quality, performance, and resilience of our products.

• Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, refinement and end of life (sundown)

• Support services before they go live through activities such as system design advising, developing software platforms and frameworks, capacity planning and launch reviews

• Maintain services once they are live by measuring and monitoring availability, latency and overall system health

• Develop/maintain automation applications, scripts and CI/CD workflows for automating operational tasks to reduce manual intervention, minimize errors and improve efficiency

• Be responsible for creating and maintaining documentation related with disaster recovery scenarios

• Be part of the incident management and post-mortem process

• Collaborate with development teams and lead and mentor other engineers

TO SUCCEED YOU NEED

• To be proficient in scripting languages such as python and bash

• The ability to debug, optimize and propose changes to application code, including improving scalability, resilience and monitoring

• In-depth knowledge of monitoring concepts and methodologies for distributed systems

• To automate routine tasks using higher level programming languages (e.g. Python/Go/Typescript) and shell scripts

• A systematic problem-solving approach, coupled with effective communication and collaboration skills and a sense of drive

• An understanding of Unix/Linux operating systems

• To have working knowledge of AWS and Kubernetes

• Familiarity with distributed systems, container technologies, micro service architectures and the cloud-native technology stack

• A degree in Computer Science, a related technical field involving software/systems engineering, or equivalent practical experience

YOU WILL BE HAPPY WITH

• Open source software

• No top-down hierarchy. We trust in your self-organization

• Colleagues that are as smart, hardworking and driven as you

• An amazing open-minded and informal culture with the backup of a giant company like Mercedes-Benz

• iPhone, MacBook Pro or Dell (your choice) and noise-cancelling headphones

• Health insurance for you and your family

• Life insurance

• Proactive self-development in international Trainings and Conferences

• Language Training courses

• Brand Connection Perks 

• Much more cool stuff …

THIS IS WHAT OUR PROCESS LOOKS LIKE

1. Screening call with our recruiter to get to know your motivation & your experience 

2. Technical Challenge (to complete within 5 days)

3. Technical Interview (1,5h)

4. Culture Interview (1h)

5. Offer

WHAT YOU'LL NEED TO KNOW ABOUT US

Mercedes-Benz.io develops software and technology for the digital platforms of Mercedes-Benz. Our main products are the Mercedes-Benz Website worldwide, the e-commerce platform, digital services and aftersales solutions.

We have a fantastic team with people from all over the world. We encourage frequent collaboration and pairing across disciplines. English is the main working language.

Mercedes-Benz.io is an equal opportunities employer. We believe that diverse experiences and a broad collective perspective lead to a better company culture and better products.

Please send your resumé in English and PDF.