CloudOps Engineer - Aftersales (f/m/x)

HEY THERE!

We are Mercedes-Benz.io. Our mission is to ignite and build the digital solutions for Mercedes-Benz by forming a tribe of digital enthusiasts that drive Mercedes-Benz digital future.

Therefore, we offer 100% flexibility! You can choose if you want to work from your mobile office in Portugal, or from our offices in Lisbon or Braga. It's up to each of us to decide according to our needs.

We don’t care about your shoes, as long as you are wearing the right attitude. At Mercedes-Benz.io we walk the talk and make things happen. We do not digitize for the sake of being digital but for a better tomorrow for our customers. That’s not our job; it’s our passion. Therefore, we love to reflect and challenge everything – the status quo, Mercedes-Benz, and ourselves. We share the same beliefs and stand up for each other and this is why we hire unique people to join our Tribe of digital enthusiasts.

WHAT IS AFTERSALES?

In our Aftersales Unit, we create seamless customer experiences in Web, App, eCommerce and high context domains across the three core business segments Service, Accident and Parts Trading.

With products such as Online Appointment Booking and Mobile Apps like the Mercedes me Service App, we merge technology innovations with customer requirements in easy-to-use products that our customers love.

As part of Aftersales, you will work in a trust-based teamwork model within the global Aftersales family, where you are empowered to take ownership and deliver value for the product success.

IN THIS ROLE YOU WILL

• Ensure the container orchestration platform (Docker/Kubernetes) based on open source technologies is regularly maintained and released to production without any downtime

• Increase the effectiveness, reliability and performance of container orchestration platform (Kubernetes/EKS) by identifying and measuring key indicators, making changes to the production systems in an automated way and evaluating the results

• Ensure that the container orchestration platform (Prometheus/Grafana) is maintained properly by measuring and monitoring availability, latency, performance and system health.

• Assist development teams to migrate applications to Docker/Kubernetes based PaaS platform

• Design and implement required failover mechanisms within the Kubernetes ecosystems

• Troubleshoot and resolve issues within the Docker and Kubernetes environment

• Develop and maintain automated processes, tools, and documentation in support of Docker and Kubernetes container orchestration platform

TO SUCCEED YOU NEED

• To have knowledge of Linux internals, networking and IT security best practice.

• To be well versed in maintaining and automating a platform.

• To apply cloud (AWS) computing skills to deploy upgrades and fixes.

• Good hands-on knowledge of Configuration Management and Deployment tools like Ansible, Puppet, Chef, Terraform etc.

• To be proficient in at least one scripting language next to Shell and Git workflows.

• To be familiar with setting up and maintaining a CI/CD toolchain. Furthermore having basic knowledge as a developer is definitely a help.

• Experience with Docker and Kubernetes.

• To like to work with an agile team and SCRUM or Kanban are known to you.

YOU WILL BE HAPPY WITH

• Open source software

• No top-down hierarchy. We trust in your self-organization

• Colleagues that are as smart, hardworking and driven as you

• An amazing open-minded and informal culture with the backup of a giant company like Mercedes-Benz

• iPhone, MacBook Pro or Dell (your choice) and noise-cancelling headphones

• Health insurance for you and your family

• Life insurance

• Proactive self-development in international Trainings and Conferences

• Language Training courses

• Wellbeing actions (massages, nutrition sessions, happy hour and more)

• Brand Connection Perks 

• Much more cool stuff …

THIS IS WHAT OUR PROCESS LOOKS LIKE

1. Screening call with our recruiter to get to know your motivation & your experience 

2. Technical challenge (to be solved at home within 5 days)

3. Technical interview (90mins)

4. Final Interview (1h)

5. Offer
   

WHAT YOU'LL NEED TO KNOW ABOUT US

Mercedes-Benz.io develops software and technology for the digital platforms of Mercedes-Benz. Our main products are the Mercedes-Benz Website worldwide, the e-commerce platform, digital services and aftersales solutions.

We have a fantastic team with people from all over the world. We encourage frequent collaboration and pairing across disciplines. English is the main working language.

Mercedes-Benz.io is an equal opportunities employer. We believe that diverse experiences and a broad collective perspective lead to a better company culture and better products.

Interested in engaging with a continuously evolving company to work hard, play hard and party hard? If so, please send your resumé (in English and PDF).